Please do not forget to put your registration number on your check or money order payments! We highly recommend our customer use our automatic payment options. This convenience eliminates the need to send a check each month and avoid the risks of oversight and subsequent account suspension.

Different companies use different billing methods and we realize this means billing can sometimes get confusing. Below is some additional information regards to our billing procedures.

Local Link billing is automated, with statements sent 19 days in advance of your renewal date if paying by check, with payment due by your renewal date. For example: if your account is due on the 21st of each month, your statement is generated on the 2nd of that month. For pay by check customers, your account is normally going to be set up to receive both a postal billing and an invoice link to your Local Link online customer service area. The nice thing about receiving the invoice link is that when you receive your invoice link via e-mail, you'll know that your postal billing will also be on it's way to you.

All accounts with outstanding balances 10 days after the renewal date are automatically suspended until payment is made on the account and the balance is cleared. To prevent this we ask that you pay in a timely manner or to consider one of our automatic payment options.

If you have any questions, please give us a call at 1-888-200-2120 or if you already have access you can email us at billing@LL.net .

Please look here for Frequently Asked Questions (FAQ) regarding our billing policies and procedures.

All accounts are AUTOMATICALLY renewed unless notice of cancellation is given in writing. Please see our subscriber agreement for additional information. To cancel, please e-mail billing@LL.net or write:

If you prefer to call in your cancellation, you must speak directly to a customer service representative and not simply leave a voice message, then assume your account will be closed based on your message left.