Internet Connection Questions
How Do I set-up my Internet connection with LL.net?
Our Technical Support section features step-by-step configuration
instructions for Windows 98 Dial-Up Networking. For Macintosh configuration
assistance call our Technical Support Department
at 1-888-200-2120.
Are there any limits on how long I can stay online?
LL.net provides unlimited Internet access. However:
You will be logged off after 15 minutes of inactivity.
You will be logged off after 8 consecutive hours online, but are free
to sign right back online.
Why isn't my connection rate as high as my modem speed allows?
Your connection rate is determined by a number of factors:
Modem Speed
Modem type and connect rate supported by the actual dial-up number
Phone line quality
Internet traffic
As a result of the factors above, your connection speed may be less than
the speed your modem supports.
E-mail Questions
How do I set up my e-mail?
For step-by-step instructions on configuring a variety of e-mail
applications, visit our Technical Support section or call our Technical Support Department at 1-888-200-2120 for assistance.
How do I attach a file to e-mail?
Most e-mail programs use an attachment (also called an enclosure)
icon featuring a paperclip. Simply click on the paperclip and the program
will prompt you to locate and select the file to be attached.
How do I send the same message to several people at once?
Most e-mail programs have a "CC" (carbon copy) text field.
Enter the addresses of additional recipients in this field.
How can I access my e-mail when I'm traveling?
LL.net provides Web Mail access. To access your mail from anywhere
in the world, simply log onto the LL.net Web site, www.LL.net, and click
on the Check E-mail link at the top of the page. You will be prompted to
enter your login and password. Your e-mail will then be displayed for you.
NOTE: Do not mark any mail for deletion that you wish to download at another
time.
Security Questions
What's a cookie?
A cookie is small text file, which is given to your browser
by a Web site you have visited. The cookie is stored on your hard disk
and allows the Web site to identify you when you return. Cookies are what
enable Web sites to offer personalized preferences for pages.
Cookies are usually harmless, and they can't be used to obtain information
about you. They can, however be used to document your interests by tracking
which pages you visit and which banners you click on when visiting a site.
Is it safe to use my credit card online?
Purchasing something online is just like purchasing something
over the telephone. There are two main concerns:
-
Is the company I am purchasing something from legitimate?
-
Will someone intercept and steal my credit card information?
We give our credit card numbers to people everyday, for instance, cashiers
and food-servers. Each time we do that we run a slight risk that our credit
car number may be "hijacked." It is actually less likely that this will
happen on the Internet because of secure encryption programs running on
most online shopping sites. However, NEVER e-mail your credit card information
to anyone.
So, only purchase from companies you know are legitimate and check to
make sure they are encrypting their transactions. Most shopping sites post
security information for consumers.
What can I do to make the Internet a safer experience for my
children?
With Content Filtering from Local Link USA, you have the ability
to set passwords for different levels of internet freedom. You can choose
to block only pornography under one profile and restrict another profile
to a level safe for preteens. You can even choose to filter or block newsgroups,
ICQ or just have it mark out the questionable words. You have total control
over what level is right for you.
No program is a substitute for parental observation and guidance, but
there are also many Internet filtering programs available that will block
objectionable material. Below you'll find links to a couple of the more
popular programs:
http://www.netnanny.com/
http://www1.surfwatch.com/
What are viruses and how can I protect myself against them?
Viruses are malicious programs that can cause a variety of
problems on your computer system. We recommend running virus software and
keeping it updated.
Fortunately, just visiting a Web site will not put you in danger of
getting a virus. However, you should scan any files that you download with
virus software before opening them. If you want to be extra cautious, download
them onto a floppy or zip disk and scan them on that.
You can't get a virus from simply reading an e-mail. However, e-mail
attachments (also known as enclosures) should be scanned for viruses —
or simply not opened. If you receive and attachment from someone you don't
know — don't open it, delete it. If you don't open an infected attachment,
it can't do any harm. However, even if the e-mail is from someone you do
know, scan it with updated virus software. Recent viruses are very sophisticated,
going directly into the user's address book and sending themselves to several
people. This makes it appear that the file has been sent from someone you
know.
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